Customers are encouraged to contact the vendor or customer support with details of the issue. Providing clear information helps the vendor understand the problem and take the appropriate action.
- Contact the vendor or support team as soon as the issue is discovered
- Provide your order number and clear photos of the item
- Do not dispose of the item until the issue is reviewed
- The vendor will assess the case and advise on the next steps
Once the issue has been reviewed, the vendor may offer a replacement, refund, or another suitable resolution depending on the situation and the product condition.
Customers should review the platform’s return and refund policy for further details. If additional assistance is required, customer support is available to help resolve the issue and guide customers through the process.
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