Refund requests should be made by contacting customer support or the vendor with relevant details. Refunds are processed after the returned item is received and inspected, or after the issue has been reviewed.
- Customers can request refunds for eligible orders
- Refunds may be full or partial depending on the situation
- Refunds are processed to the original payment method
- Processing may take up to 5 to 10 business days after approval
If a customer is not satisfied with the outcome or does not contact the vendor first, they may raise a dispute through their payment provider. Payments on Ceylon Showroom are processed securely via Stripe, and disputes (chargebacks) are handled through the customer’s bank or card provider
Raising a dispute may involve an investigation process where both the customer and vendor provide evidence. This process can take several weeks depending on the bank’s review.
Customers are encouraged to contact the vendor or customer support first to resolve issues quickly before initiating a dispute.
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