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At CeylonShowroom.com, we aim to provide a fair and transparent returns and refund experience for all customers. As a multi-vendor marketplace, products are sold and fulfilled by independent sellers, but all refund requests are handled in line with UK consumer protection regulations to ensure consistency and customer confidence.
You may request a return if the item you receive is damaged, defective, incorrect, or does not match the product description. Items must be unused, in their original packaging, and returned within 14 days of delivery where applicable.
Certain items such as perishable goods, personalised products, digital downloads, or hygiene items (if opened) may not be eligible for return. These conditions are clearly stated on individual product pages to help you make informed purchasing decisions
Once a return request is approved and the item is received by the seller, refunds are typically processed within 7–10 business days. The refund will be issued to your original payment method.
Please note that delivery charges are non-refundable unless the return is due to a seller error, such as receiving a damaged or incorrect item.
Refunds are issued securely through the original payment method used at checkout. Sellers are responsible for reviewing return requests within a reasonable timeframe, and you can track the progress of your request through your account dashboard.
If a dispute arises, CeylonShowroom.com may step in to review the case and ensure a fair resolution for both the customer and the seller.