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Everything you need to know is here!
Once your order has been dispatched by the vendor, you will receive a shipping confirmation email with tracking details. Most deliveries are handled through Royal Mail, allowing you to monitor the progress of your shipment.
You can use the tracking link to check the latest delivery updates. Delivery times may vary depending on the product, but most orders arrive within 48 hours or up to 5–7 days depending on vendor processing and shipping arrangements.
If you need to cancel or modify an order, please contact our support team as soon as possible by email or WhatsApp. In most cases, changes can only be made before the vendor has dispatched the order.
If the order has already been processed, you may need to cancel the order and place a new one with the correct details.
Orders may be cancelled for several reasons, such as payment issues, customer cancellation requests, or unexpected stock availability from the vendor.
If your order has been cancelled and you require further clarification, please contact our support team and we will assist you with the details.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
In some cases, items may be shipped separately if they are supplied by different vendors. This means parts of your order may arrive at different times.
If you believe an item is missing, please check your order confirmation and shipping notifications. If the issue continues, contact our support team and we will work with the vendor to resolve the matter.
If there is an issue with your order, such as a damaged, faulty, or incorrect product, please contact our support team within 48 hours of delivery.
Provide your order number and, if possible, photos of the issue so we can review the case with the vendor and arrange a replacement, repair, or refund where appropriate.
If you forget your password, click the “Forgot Password” option on the login page. Enter the email address associated with your account and follow the instructions sent to your email to create a new password.
This standard password recovery process is built into the platform and allows you to securely regain access to your account.
You can change your password anytime by logging into your account dashboard. Go to your Account Settings section and update your password using the security options provided.
Once saved, your new password will immediately apply to future logins.
Customers can request to delete their account if they no longer wish to use the platform. To proceed, please contact our support team and request account removal.
Our team will verify the request and securely process the deletion according to platform policies.
Once the returned item is received and inspected by the vendor, the refund will be processed. Refunds are typically issued within 14 days of confirmation and will be returned using the original payment method.
Please note that depending on your bank or card provider, it may take a few additional days for the funds to appear in your account.
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If you wish to return a product, please contact our support team within 14 days of receiving your order. Our team will review the request and coordinate with the vendor responsible for the product.
Once the return is approved, you will receive instructions on how to send the item back according to the vendor’s return process.
CeylonShowroom operates as a multivendor marketplace, meaning products are sold and fulfilled by independent vendors. Customers may request a return within 14 days of receiving the item, in accordance with UK consumer protection regulations.
Certain products may not be eligible for return unless faulty, including personalised items, perishable goods, sealed hygiene products once opened, digital downloads, and gift cards.
Shipping costs are calculated during checkout based on the product, vendor settings, and delivery location. The final shipping cost will be displayed before you confirm your order.
Currently, combined shipping discounts are not available, and shipping rates may vary depending on the vendor and delivery method.
Delivery details can usually be updated before the order is dispatched. If you need to change your delivery address, please contact our support team as soon as possible.
Once the order has been shipped by the vendor, the delivery address normally cannot be changed.
Delivery times vary depending on the product and vendor. Some items may arrive within 48 hours, while others may take 5–7 days depending on processing and shipping.
You can check the tracking information provided after dispatch. If the delivery appears delayed, please contact our support team and we will investigate with the courier.
CeylonShowroom currently delivers within the United Kingdom and selected locations across Europe. Delivery availability may depend on the vendor and courier service.
Shipping options and delivery availability will be confirmed during checkout based on your postcode and the vendor’s shipping settings.
Payments are processed securely through Stripe. When a customer completes a purchase, the payment is first processed through Stripe and then distributed according to the marketplace payment structure.
After Stripe processing fees and any applicable marketplace commission are deducted, the remaining amount is paid to the vendor according to the platform’s payout schedule.
In some cases Sri Lankan Vendors will have different payment options
Customers can pay securely using Stripe and other supported payment methods available in the UK. Stripe ensures encrypted transactions and provides secure payment processing for both customers and vendors.
All payments are handled through the platform’s checkout system to maintain a safe and reliable shopping experience.
You may receive notifications regarding important updates such as order confirmations, shipping updates, account activity, or messages from vendors. These notifications help keep you informed about the status of your purchases and any actions required.
Make sure your email notifications are enabled so you do not miss important updates about your orders or account.
You can find additional information by visiting our Help Center, FAQ pages, or policy sections on the website. These pages include details about orders, shipping, returns, vendor policies, and platform guidelines.
If you still need assistance, you can contact our support team via email or WhatsApp, and we will be happy to help.
Each vendor store page on CeylonShowroom may display relevant information such as store details, contact options, and product listings. Availability and operating hours may vary depending on the individual vendor.
For specific inquiries, customers can also contact vendors directly through the platform messaging system or provided contact information.
Customers who purchase products can leave reviews and ratings based on their experience. These ratings help other customers make informed purchasing decisions and encourage vendors to maintain high service standards.
All reviews are monitored by the platform to ensure they remain respectful, fair, and appropriate.